Nova88 Privacy Policy

01 Introduction

This Privacy Policy explains how Nova88 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who use the Nova88 platform at nova88.onl and through the Nova88 mobile application. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws.

By registering an account on Nova88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the Nova88 platform.

This policy applies to all players accessing Nova88 from Bangladesh and other permitted jurisdictions. It covers data collected through the website, the mobile app, live chat, email, and any other channel through which you interact with Nova88.

02 Data We Collect

Nova88 collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with the site or app.

Data you provide directly:

• Full name and date of birth (required for age verification and account identity)
• Email address and phone number (used for account communication and two-factor authentication)
• Residential address (required for identity verification and compliance)
• Government-issued ID documents submitted during the KYC (Know Your Customer) verification process
• Payment details including your bKash, Nagad, or Rocket account number used for deposits and withdrawals
• Any information you provide when contacting Nova88 support via live chat or email

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on each page, and navigation patterns within the Nova88 platform
• Game session data including games played, bet amounts, win/loss records, and session duration
• Login timestamps and account activity logs
• Cookie and session data (see Section 6 for full details)

03 How We Use Your Data

Nova88 uses the personal data we collect for the following purposes:

Nova88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you receive a communication from Nova88 about a bonus, promotion, or account status, a member of the team has reviewed the relevant information before it was sent.

04 Legal Basis for Processing

Nova88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, contact details, and payment information is necessary to fulfil the contract between you and Nova88 — specifically, to operate your account and process your transactions.
• Legal obligation: Nova88 is required by its gaming licence and applicable anti-money laundering regulations to verify player identities, retain transaction records, and report suspicious activity to relevant authorities.
• Legitimate interests: Nova88 processes device data, IP addresses, and activity logs to detect fraud, prevent account abuse, and maintain platform security. These interests do not override your fundamental privacy rights.
• Consent: Where Nova88 sends you promotional communications by email or SMS, we do so only with your explicit consent. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

05 Data Sharing

Nova88 does not sell, rent, or trade your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: Your payment account details are shared with bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security standards.
• Game providers: When you play a game on Nova88, limited session data (such as player ID and bet amounts) is shared with the game provider to operate the game. Game providers do not receive your name, contact details, or payment information.
• Identity verification services: During the KYC process, your ID documents may be processed by a third-party identity verification provider. This provider is contractually bound to use your data only for verification purposes.
• Regulatory and law enforcement authorities: Nova88 may be required to disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies in response to a lawful request or as required by our gaming licence conditions.
• Business transfers: In the event of a merger, acquisition, or sale of Nova88 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

06 Cookies & Tracking

Nova88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is a breakdown of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
• Preference cookies: Remember your language settings, display preferences, and other personalisation choices so you don't have to reset them every visit.
• Analytics cookies: Help Nova88 understand how players navigate the platform so we can improve the user experience. Analytics data is aggregated and anonymised — it is not linked to your personal account.

Nova88 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Nova88 platform.

07 Data Security

Nova88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and the Nova88 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using Nova88.
• Encrypted data storage: Personal data and payment details stored on Nova88 servers are encrypted at rest. Access to stored data is restricted to authorised personnel only.
• Access controls: Nova88 staff access to player data is role-based and logged. Only staff who need access to specific data to perform their job functions are granted that access.
• Regular security audits: Nova88 conducts regular security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal data, Nova88 will notify you and the relevant regulatory authority within the timeframe required by applicable law.

While Nova88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your Nova88 account and never share your login credentials with anyone.

08 Data Retention

Nova88 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by our legal and regulatory obligations, not by preference.

• Active accounts: Personal data is retained for the full duration of your account's active status.
• Closed accounts: Following account closure, Nova88 retains transaction records, identity verification documents, and account activity logs for a minimum of five years as required by anti-money laundering regulations.
• Support communications: Live chat and email records are retained for two years from the date of the interaction.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your data before the end of the retention period, Nova88 will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason why.

09 Your Rights

As a Nova88 player, you have the following rights over your personal data. To exercise any of these rights, contact the Nova88 support team at [email protected]. We will respond to all requests within 30 days.

10 Children's Privacy

Nova88 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the Nova88 registration and withdrawal process.

If Nova88 discovers that a player is under 18, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be handled in accordance with our responsible gaming obligations. Any winnings accumulated by an underage player will be forfeited.

If you are a parent or guardian and believe your child has registered on Nova88, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

11 Policy Updates

Nova88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, Nova88 will notify you via your registered email address or through an in-platform notification before the changes take effect. Your continued use of Nova88 after the effective date of any update constitutes acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically so you are always aware of how Nova88 handles your personal data. If you have any questions about a recent update, contact our support team and we will be happy to explain the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Nova88 handles your personal data, please get in touch with us through the following channels:

For information about responsible gaming tools and self-exclusion options, visit the Responsible Gaming page. For general platform questions, visit the FAQ page. To review the full terms of using Nova88, see the Terms and Conditions.